Privacy & Cookie Policy

Last updated 11th October 2023

We are committed to safeguarding the privacy of our website visitors; please see our separate Privacy Notice for Website Users for more information.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Cookies

What is a Cookie?

Cookies are pieces of data stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that Cookie as each Cookie is unique to your web browser. Cookies are used to improve the user experience by enabling a website to ‘remember’ you. Cookies cannot carry viruses, so there is no danger in this respect. Most websites that you visit will use Cookies, but you are able to control Cookies by switching them on and off in your browser. If you would like to find out more then visit http://www.aboutcookies.org for detailed guidance.

But, before you make a decision to switch off Cookies, it’s important to understand what a Cookie does.

What do Cookies do?

Cookies do lots of different jobs, most of which are highly beneficial to the user. A Cookie helps you to navigate between pages efficiently; they store your preferences, remembering what it is you like. Cookies really help to improve your website experience and so do have a benefit for the user. One really important feature of a Cookie is that they remember you and so if there are websites you regularly visit, when you login the website remembers you and so as you move between pages it will keep you logged in. If the website doesn’t remember you, then you might have difficulty keeping logged in as you move from page to page.

Cookies are also really useful for website owners and can be used to help with their marketing and advertising. Cookies may be set by the website you are visiting, but they can also be set by a third party website who may be running content on the page you are visiting.

Below is a brief description of what the Cookies on the Hall Bros website do and what they are used for. We are assuming that you are happy with this usage, but if you are not, then you can delete Hall Bros Cookies having visited the site.

There are different Cookie types:

Session Cookie - this is used for the duration of your current visit. You can find out more information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Persistent Cookie - these cookies are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site/s to be remembered.

First and third party Cookies - this refers to whether the website domain that is placing the Cookie is ‘first’ or ‘third’ party. First party Cookies are those set by the website visited by the user. Third party Cookies are those set by a domain other than the one being visited.

Hall Bros Cookies (1st Party Cookies) on our site:

“Session” Cookies - may be used to remember various details about your visit e.g. to remember your log-in for you or what products you have within your shopping basket. These Cookies are deemed strictly necessary to the working of the website. If Cookies are disabled then some functionality of your site will be broken. More information on session Cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Other domains (3rd Party Cookies) on our site:

Google Adsense - this Cookie is used by Google and reports to us on how any adverts on our site is performing. All user data is anonymous. You can find out more about Google and its policies regarding advertising at http://www.google.com/policies/privacy/ads/

DoubleClick (Google) - this is very similar to the Google Adsense Cookie, but is specific to any display advertising on our site. All user data is anonymous. You can find out more about Google and its policies regarding advertising at http://www.google.com/policies/privacy/ads/

Google Analytics - we use this to help us to understand how our site is being used so that we can improve the user experience. You can find out more about Google’s position on privacy in relation to its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Social buttons - you will see most of the pages on our site feature ‘social buttons’. These enable users to share or bookmark pages on the web. Our site includes: Twitter, Google +1, Facebook ‘Like’, and Linkedin ‘share’. To connect these buttons to the relevant social networks and external sites, we have had to implement scripts from outside of HB Fuels. Because of this, it is likely that these external sites are collecting data about what you are doing all around the internet, not just on our website. You should check the respective policies on each of these sites to see how any information that they may have gathered on your session is used and to find out how to opt out or delete such information.

External web services - sometimes we have to use external web services, mostly to display content within our website, such as Flickr, YouTube and Vimeo. In time, we may use other external sources too, so the list presented is not exhaustive. As with the social buttons, we cannot prevent these sites, or external domains from collecting information on your usage of this embedded content. If you are not logged in to these external services, then they will not know who you are, but they will still be able to gather anonymous information during any session on our website.

Email tracking – some of the emails we send to you such as service emails or invoice emails contain no tracking. However, we do from time to time send you emails that do contain tracking, ie newsletters, offers etc. We track these emails so we can see how much traffic those emails send to our website and to help us improve what we do. Sometimes we do use the personal information eg to re-email people who didn’t click the first time, but if you would rather we didn’t do that and you want to opt out, then you can do this by emailing enquiries@hbfuels.co.uk.

How to Control your Cookies

HB Fuels will not use Cookies to collect or store any information that is personally identifiable to you, however, as mentioned above we may use information from your site preferences to analyse how you use our site. These Cookies are there to improve and enhance your experience on our website, allowing you to set preferences and have full use of any of our websites features.

Your browser will allow you to manage Cookies in some of the following ways, giving you the control over how cookies are used on your computer:

• Accept or reject all Cookies
• Accept or reject Cookies from a particular site
• Set your browser to prompt you each time a Cookie is offered
• View the Cookies stored on your computer and delete them, individually or as a group

It's important to be aware that if you block cookies, many websites will not work properly, hindering your online experience. We don’t recommend turning Cookies off when using our website.

If you would like more information, we have listed the “Help” sections from each of the Major Browsers so you can find out in more detail how to manage cookies on your browser.

Internet Explorer

http://support.microsoft.com/kb/196955

Firefox

http://support.mozilla.org/en-US/kb/Cookies

Google Chrome

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera

http://www.opera.com/browser/tutorials/security/privacy/

Safari

http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

Safari iOS

http://support.apple.com/kb/HT1677

Android

http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022

Blackberry

http://docs.blackberry.com/en/smartphone_users/deliverables/18577/Turn_off_cookies_in_the_browser_60_1072866_11.jsp

Windows Phone

http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx

Policy amendments

We may update this Cookie Policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. 

We may also notify you of changes to our policy by email.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Contact

If you have any questions about this Cookie Policy, please write to us by email to enquiries@hbfuels.co.uk or by post to Hall Bros (Bridlington) Limited, Lancaster Road, Carnaby Industrial Estate, Bridlington, UK, YO15 3QY.

Last updated 04.06.18

This is privacy notice of Hall Bros (Bridlington) Ltd and its subsidiary Hall Bros (Fuels) Ltd.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

1. WHO WE ARE AND IMPORTANT INFORMATION

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you create an account, request a quotation or purchase a product.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

Hall Bros (Bridlington) Ltd is made up of different legal entities, details of which can be found here at www.hallbros.co.uk. This privacy notice is issued on behalf of the Hall Bros Group so when we mention Hall Bros (Bridlington) Ltd, "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the Hall Bros Group responsible for processing your data. For all data matters contact the Managing Director on enquiries@hbfuels.co.uk.

Hall Bros (Fuels) Ltd is the controller and responsible for the website www.hbfuels.co.uk.

Hall Bros (Bridlington) Ltd is the controller and responsible for the website www.hallbros.co.uk.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, last name, username, title, date of birth, gender.
• Transaction Data includes DETAILS ABOUT PAYMENTS TO AND FROM YOU, OTHER DETAILS OF PRODUCTS AND SERVICES YOU HAVE PURCHASED FROM US.
• Technical Data includes IP ADDRESS, YOUR LOGIN DATA/BROWSER TYPE AND VERSION/LOCATION/OPERATING SYSTEM AND PLATFORM.
• Profile Data includes YOUR USERNAME AND PASSWORD, PURCHASES OR ORDERS MADE BY YOU, YOUR PREFERENCES, YOUR FEEDBACK.
• Usage Data includes INFORMATION ABOUT HOW YOU USE OUR WEBSITE, PRODUCTS AND SERVICES.
• Marketing and Communications Data includes YOUR PREFERENCES IN RECEIVING MARKETING FROM US/THIRD PARTIES, YOUR COMMUNICATION PREFERENCES.
• Contact Data includes billing address, delivery address, email address, telephone numbers.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

• Directly. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• Apply for our products or services;
• Create an account on our website;
• Subscribe to our service or publications;
• Request marketing to be sent to you.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy at http://www.hbfuels.co.uk/privacy-and-cookie-policy/ for further details.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
• Analytics providers, such as Google, based outside the EU;
• Search information providers such as Google and Bing based inside or outside the EU;
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside the EU;
• Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

• Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us on enquiries@hbfuels.co.uk.

• Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us on enquiries@hbfuels.co.uk.

We use your personal data for the following purposes:

• To manage our employees;
• To maintain our own accounts and records;
• To inform individuals of news, events or activities;
• To fulfill our obligations as a Limited Company;
• You may give us information about you by filling in forms on our sites www.hbfuels.co.uk or www.hallbros.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, obtain a quotation, search for a product, place an order on our site, enter a competition, promotion or survey, make an enquiry, make use of the contact page and when you report a problem with our site

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We have established the following personal data control mechanisms:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Hall Bros group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing enquiries@hbfuels.co.uk at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product OR service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see http://www.hbfuels.co.uk/privacy-and-cookie-policy/

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please email our Managing Director on enquiries@hbfuels.co.uk.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

• Internal Third Parties
• External Third Parties Service FOR EXAMPLE
• Providers acting as processors based within the European Economic Area (EEA) who provide IT and system administration services, web hosting.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based within the European Economic Area (EEA) who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
• Specific third parties listed above.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA)

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by enquiries@hbfuels.co.uk

By law we have to keep basic information about our customers including Contact, Identity, Financial and Transaction Data for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please email our Data Protection Team on enquiries@hbfuels.co.uk

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Changes to this notice and your duty to inform us of changes

this version was last updated on 24^th May 2018 and historic versions can be obtained by contacting us.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

11. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our Data Protection Team on enquiries@hbfuels.co.uk.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

Please note - LHS Solicitors owns the copyright in this document. You must not use this document in any way that infringes the intellectual property rights in it. You may download and print this document which you may then use, copy or reproduce for your own internal non-profit making purposes. However, under no circumstances are you permitted to use, copy or reproduce this document with a view to profit or gain. In addition, you must not sell or distribute this document to third parties who are not members of your organisation, whether for monetary payment or otherwise.